Monster Pawn Springfield Inc

My husband and I live 100 miles away and we were in town for another reason and had some time to kill so we stopped in Monster Pawn and we're so glad we did. As soon as we walked in the door we headed straight for the jewelry case. The general manager greeted us and asked if we wanted to see something and of course we did so he came over and pulled out several pieces for us to see. He let me see more than one at a time so I could compare. My husband and I decided on a beautiful cuban link chain and a new ring. We had some pieces with us that we were wanting to trade so he inspected them and and we negotiated. He was very fair and we were so pleased that we will be returning in the future. We are customers for life.

I have been there 2 times and both times they was rude and didn’t even seem interested from the moment I walked in I will NEVER go to that hillbilly, racist store again n wouldn’t recommend them to anyone. Pawn king is WAY better and the people are actually Friendly. Monster pawn dnt deserve no stars. They probably paid people to put a good review on here for them cuz I jus not see it

Matt and his team are pros. We purchased several expensive pieces from Monster Pawn Springfield and the entire experience was fantastic. Working across the country via phone and email, all of our questions were answered and we were 100% satisfied with the communication, the packaging and speed of delivery, and the deal. Nick the guitar tech spent a ton of time on the phone with us and this guy knows his stuff. Great guy to talk gear with! Matt the owner worked out a really solid deal on several great pieces for us. Don't hesitate to do business with these guys, they deliver on their word. Thanks again!

In my opinion Nick is not helpful one bit. He has been shirt and rude to me. I am upping the stars based on the owner’s response. I believe the owner cares but clearly some of his employees care about other things. Here is my original review outlining my experience with Nick (the older man described below). I brought in a gently used product with a retail value of between $170-150 new. They did a very quick search of the item on eBay. They had the product manual in hand and told me that the best price on eBay was $38. Then said people were selling it for $11. They offered me $10. They said they had received a “much cooler remote with way more functions just a bit ago for $10”. The man that said that didn’t even look at the remote. I searched it on my own and found my exact model type selling for between 175-138 for new and “used” on eBay not even a minute after leaving the store. I decided to not even both going back in to show them. They have done me wrong in the past and this was their second chance. I would not recommend you go to this store. In my opinion they are crooked dealers looking for someone in extreme need so they can undercut them on price. I say this because I also sold a typewriter to them last year. It was in great working condition, it had a solid metal typing desk and I even offered spare ink. The old man helping me said it was in great condition but he would lose out big time if he bought it for anything more than $50. I explained that I had lost my job and needed the money for food, I told him I didn’t really want to even have to sell it but I needed money to feed myself. He kept pushing and pushing and wasting my time. Asking me condescending questions like, who died that I got this from. He also said several time you don’t even know how this thing works do you? He assumed that I just had found this item thinking it had no value. In my opinion he acted as if because of my age I had zero idea how to clean/operate the typewriter. He was very rude in his tone.I told him that I’d throw in the desk and ink for $150 as it is worth approximately 350 on eBay he would be making a $200 profit. They were the only one in town to make an offer and so I decided that I would have to take whatever I could get. He said the best he could possibly do is $70 because “I’m going to eat a lot of profit in shipping it alone”. I reluctantly agreed and he pulled out a massive stack of bills then asked me if I had change for a $20... I said no man that’s why I’m here. He said oh ok well fine I guess I can do $80. I explained that I loved my typewriter but it was the most valuable thing I owned that I could survive without and that it meant a lot to me. I said you know you’re getting a helluva deal and that if I had any other choice I wouldn’t be selling it so cheaply. He said oh well I guess I can tell you now I’m not planning on selling this I’m going to give it to a suicidal friend and I didn’t want to have to pay full price. He kept following me outside. He told me about how he was taking care of this girl and he was going to get major brownie points for this. I wanted to tell him what he could do with those brownie points, but took the high road and assumed it was just bad day with them. I did not make the $10 deal today because I am in a much better position than I was in. I wanted to test their morality. They failed hard. Offering 10 for a product they knew was worth $150. Boo in my opinion shady businesses like this should have much more regulation to prevent scummy people from preying on people in need.